At pj365, we believe that sports betting and casino gaming should always be a form of entertainment — never a source of stress, financial hardship, or harm. Our commitment to responsible gaming is not a footnote in our terms and conditions. It is a core part of how we operate, from the tools we provide to every player in Karachi, Lahore, Islamabad, and across Pakistan, to the strict 21+ age policy we enforce without exception.
From the moment you create your pj365 account to every PKR you deposit or withdraw, these six principles guide how we protect you as a player across Pakistan.
pj365 enforces a hard 21+ age restriction across all products — sports betting, cricket, PSL markets, live casino, and slots. Every account undergoes mandatory age verification via CNIC before withdrawal permissions are activated. Any account found to belong to a person under 21 is immediately closed and all deposits are refunded.
Every pj365 player can set daily, weekly, or monthly deposit limits directly from their account dashboard. Once a limit is set, it cannot be increased for a minimum cooling-off period of 24 hours — a deliberate delay that gives players time to reflect before increasing their spending. Limits can be reduced immediately at any time.
Players can activate session time reminders that prompt them at regular intervals — every 30, 60, or 90 minutes — with a summary of how long they have been playing and how much they have wagered in that session. These reality checks are designed to help you stay aware of your gaming activity without interrupting your experience unnecessarily.
If you feel that your gambling is becoming a problem, pj365 offers both temporary cooling-off periods (1 day to 6 months) and permanent self-exclusion. During any self-exclusion period, your account is fully locked, all promotional communications are suspended, and you will not be able to create a new account on the pj365 platform.
In addition to deposit limits, pj365 players can set maximum loss thresholds over daily, weekly, or monthly periods. When your losses reach the threshold you have set, your betting and gaming activity is automatically suspended for the remainder of that period. You stay in control, always.
pj365 has a dedicated responsible gaming support team available 24 hours a day, 7 days a week via live chat. If you or someone you know needs help, our team is trained to listen, guide, and connect you with appropriate resources — without judgment and with complete confidentiality.
All of the following tools are built directly into the pj365 platform and are accessible to every registered player across Pakistan at no additional cost.
Set the maximum amount you can deposit per day, week, or month. Increases take 24 hours to activate; decreases apply instantly.
Available NowCap your maximum losses over a chosen period. Once your threshold is hit, your account is automatically paused until the period resets.
Available NowLimit the total number of hours you can be logged in per day. Once your session time limit is reached, you are automatically logged out.
Available NowReceive on-screen pop-up reminders at intervals you choose, showing your session duration and net wagering activity.
Available NowTake a break from 1 day up to 6 months. Your account is suspended, and marketing messages are stopped for the full duration.
Available NowChoose a permanent self-exclusion if you feel you need a long-term break. This cannot be reversed for a minimum of 6 months.
Available NowView a full, transparent log of all your deposits, withdrawals, bets, and wins at any time from your pj365 account dashboard.
Available NowWithdrawals are locked until full KYC verification is complete — preventing impulsive large withdrawals and ensuring identity security.
Default ActiveActivating self-exclusion on pj365 takes less than two minutes. If at any point you feel overwhelmed or uncertain, our 24/7 live chat support team can walk you through the process personally.
Visit pj365.org and log in using your registered mobile number and password. If you have forgotten your credentials, use the account recovery option on the login page.
From your account dashboard, click on the "Responsible Gaming" section under account settings. This section is always prominently accessible — we do not hide it.
Select between a temporary cooling-off period (1 day to 6 months) or a full permanent self-exclusion. Read the details of each option carefully before proceeding.
Confirm your selection. Your account will be locked immediately. You will receive an email confirmation to your registered address. All marketing communications are stopped at this point.
If you are unable to complete the process yourself, or if you need to speak with someone right away, please reach our support team via live chat. We are here 24/7 and will handle your request with full confidentiality and respect.
Problem gambling can affect anyone — whether you are a casual PSL bettor in Faisalabad or a regular casino player in Lahore. The earlier you recognise the signs, the easier it is to get back in control. Honest self-awareness is the first step.
The following questions are for personal reflection only — nothing is submitted or stored. If you answer "Yes" to two or more questions, we strongly encourage you to speak with our responsible gaming support team.
pj365 operates a zero-tolerance policy for underage gambling. No exceptions. No workarounds. No compromise.
pj365 maintains a strict minimum age requirement of 21 years for all players across Pakistan. This is not merely a regulatory checkbox — it is a genuine commitment to protecting young people from the potential harms of gambling at a formative stage in their lives.
At the time of registration, all players are required to confirm that they are 21 years of age or older. However, pj365 goes beyond a simple checkbox. Before any withdrawal can be processed — whether via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or bank transfer — players must complete full Know Your Customer (KYC) verification, which includes submission of a valid CNIC (Computerised National Identity Card).
Our compliance team conducts regular audits of account registrations and activity patterns to detect potential underage usage. Any account where the holder is found to be under 21 is closed without notice, all deposits are returned, and the matter may be escalated to relevant authorities where required by law.
Join thousands of responsible players across Karachi, Lahore, Islamabad, and Faisalabad who enjoy pj365 for what it is — entertainment. Use our tools, know your limits, and play within your means. We are always here if you need support.