pj365 Frequently Asked Questions

Creating a pj365 account is straightforward. Visit pj365.org and click the registration link. You will be asked to provide your mobile number, a secure password, and confirm that you are 21 years of age or older. Once your number is verified via OTP, your account is active and you can make your first deposit using JazzCash, EasyPaisa, or a bank transfer. Full KYC verification is required before your first withdrawal is processed.

pj365 uses CNIC (Computerised National Identity Card) as the primary identity document for all Pakistani players. You will need to upload a clear photo of the front and back of your CNIC. In some cases, our compliance team may also request a selfie holding your CNIC for additional confirmation. KYC is a one-time process and typically completes within 24 hours of document submission. Without completed KYC, withdrawals remain locked — this protects you as much as it protects us.

On the pj365 login page, click "Forgot Password" and enter your registered mobile number. You will receive a one-time password (OTP) via SMS to that number. Enter the OTP on the recovery page and you will be prompted to set a new password. If your registered number is no longer active, contact pj365 support via live chat with your CNIC details and the team will assist you with a manual identity-verified account recovery.

No. pj365 enforces a strict one-account-per-player policy. Each CNIC, mobile number, and device can only be linked to a single account. Attempting to open multiple accounts — whether to claim multiple bonuses or for any other reason — is a violation of pj365's Terms and Conditions. Duplicate accounts will be closed and any bonuses forfeited. If you believe your original account has been compromised, please contact our 24/7 support team immediately rather than creating a new one.

You can request permanent account closure at any time by contacting pj365 support via live chat or emailing [email protected]. Before closure is processed, any remaining balance in your account will be returned to your verified withdrawal method (JazzCash, EasyPaisa, or bank account). If you are closing your account due to concerns about your gambling habits rather than a general preference, we strongly encourage you to consider our self-exclusion option first — it gives you a structured break without permanently losing your account history.

The minimum deposit on pj365 via JazzCash and EasyPaisa is PKR 500. This low threshold makes pj365 accessible to players across Pakistan regardless of their budget. For bank transfers through HBL, UBL, or Meezan Bank, the minimum deposit is PKR 1,000 due to standard banking processing minimums. There is no maximum deposit cap set by pj365, though your individual JazzCash or EasyPaisa wallet limits set by the mobile money provider will apply.

JazzCash withdrawals on pj365 are typically processed within 1 to 4 hours after your withdrawal request is approved by our finance team. The full KYC verification must be completed before any withdrawal is released. During peak hours or on PSL match days when transaction volumes are higher, processing may extend to up to 8 hours. EasyPaisa withdrawals follow the same timeline. Bank transfer withdrawals (HBL, UBL, Meezan Bank) take 1 to 3 business days depending on your bank.

pj365 does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — may apply their own transaction or service charges as per their standard fee schedule. These fees are outside pj365's control. We recommend checking your mobile wallet provider's current fee structure before initiating a large withdrawal to avoid any surprises on your end.

Yes. pj365 supports bank transfers via HBL, UBL, and Meezan Bank in addition to mobile wallets. To deposit via bank transfer, go to the deposit section of your pj365 account, select Bank Transfer, and you will see the platform's banking details. Transfer the amount in PKR from your bank account and upload your payment receipt. Bank deposits are manually verified and typically reflect in your pj365 balance within 2 to 4 hours during business hours.

If your pj365 withdrawal has been pending for more than 24 hours, the most common reasons are incomplete KYC verification, an active wagering requirement attached to a bonus, or a mismatch between your registered account name and the name on your payment method. Log in to your account and check your KYC status first. If all documentation is complete and no bonus conditions are pending, contact pj365 support via live chat with your withdrawal reference number and the team will investigate and resolve it promptly.

pj365 offers an extensive range of cricket betting markets including match winner, top batsman, top bowler, total runs over/under, innings runs, fall of next wicket, and player performance specials. For PSL (Pakistan Super League), all franchise matches are covered with pre-match and live in-play markets. pj365 also covers international Test matches, ODIs, and T20Is involving Pakistan, as well as major global tournaments like the ICC Cricket World Cup and T20 World Cup.

RTP stands for Return to Player — it is the theoretical percentage of all wagered money that a slot game is designed to pay back over a large number of spins. For example, a slot with 96% RTP will, on average, return PKR 96 for every PKR 100 wagered over millions of spins. On pj365, most slot games carry an RTP between 94% and 97%. Each game's individual RTP is listed in the game's information panel. All pj365 slot games are independently audited to ensure their RTP matches declared values.

The pj365 live casino streams real dealers from professional studios in real time, giving you the most authentic casino experience available online. Games available include live baccarat, live roulette, live blackjack, live dragon tiger, and live teen patti — a format particularly popular with Pakistani and South Asian players. Minimum bet amounts on most live tables start from PKR 200, making them accessible to a wide range of players. All live games are available on mobile as well as desktop.

Yes. pj365 is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete pj365 platform — cricket betting, PSL markets, live casino, slots, and Ocean Lord — directly through your mobile browser at pj365.org without needing to download any separate application. The mobile site is built responsively and loads quickly even on standard mobile data connections available across Pakistan, including in smaller cities like Faisalabad, Multan, and Gujranwala.

pj365 is committed to fair play across all its products. Slot games use certified Random Number Generator (RNG) technology that is independently tested and audited by third-party gaming certification bodies. RTP figures are verified to match declared values. Live casino games are conducted by real dealers under studio camera surveillance, removing any possibility of algorithmic manipulation. Sports and cricket betting odds are set by a professional trading team using real-time market data, and all settled bets can be reviewed in your account history.

The pj365 welcome bonus is automatically credited to your account when you make your first qualifying deposit. There is no separate bonus code required. The bonus matches your initial deposit up to a specified amount in PKR — the exact percentage and cap are detailed on the current promotions page of your pj365 account. To be eligible, your account must have completed basic registration, you must be 21 or older, and the deposit must meet the minimum qualifying amount. The bonus cannot be combined with any other welcome offer.

Wagering requirements — sometimes called rollover requirements — specify how many times you must bet your bonus amount before it can be withdrawn as real money. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to place PKR 20,000 in total bets before withdrawing bonus-derived winnings. On pj365, sports bets and cricket bets typically contribute 100% towards clearing wagering requirements, while certain slot games may contribute a lower percentage. Check the specific terms of each bonus in your account for the exact contribution rates.

Yes, in most cases winnings generated from pj365 free spins are subject to a wagering requirement before they can be withdrawn. The standard wagering requirement on free spin winnings is stated clearly in the terms of each promotion — this can vary between different slot game promotions and seasonal offers. Free spins are typically awarded on specific slot titles as noted in the promotion details. Always read the promotion-specific terms in your pj365 account before accepting a free spins bonus to understand exactly what conditions apply.

Yes. pj365 rewards its most active players through an ongoing loyalty programme. As you place bets and play casino games, you accumulate loyalty points that can be redeemed for bonus credits, free spins, or other rewards. Higher activity levels unlock premium tiers with faster withdrawal processing, dedicated account manager access, and exclusive PSL season promotions. The loyalty programme details, including your current tier and point balance, are always visible from within your pj365 account dashboard.

Yes. pj365 operates under an international online gaming license and is committed to maintaining full regulatory compliance across all its products — sports betting, live casino, and slot games. As an internationally licensed operator, pj365 is required to meet strict standards for player fund segregation, game fairness, anti-money-laundering (AML) controls, and responsible gaming provisions. All games are independently audited, and player funds are held in segregated accounts separate from operational funds.

pj365 takes problem gambling seriously and makes self-exclusion easy to activate. You can request self-exclusion by contacting our 24/7 live chat support or emailing [email protected]. You can choose a cooling-off period of 24 hours, 7 days, 30 days, 90 days, or permanent self-exclusion. During a self-exclusion period, your account is blocked from all deposits, bets, and casino play. pj365 also offers deposit limits, loss limits, and session time limits as lighter-touch tools if a full exclusion is not what you need right now.

pj365 has chosen to set its minimum age at 21 rather than the internationally common threshold of 18. This reflects a deliberate commitment to player protection — research consistently shows that individuals under 21 are at significantly higher risk of developing problem gambling habits. By setting a higher bar, pj365 aligns itself with the most protective standards in the global gaming industry. CNIC verification enforces this at the withdrawal stage, ensuring that no under-21 player can profit from activity on the platform.