Your personal information matters to us. This Privacy Policy explains exactly what data pj365 collects when you use our platform, why we collect it, how it is stored and protected, and what rights you hold over your own information. We are committed to full transparency — so there are no surprises.
We built our data practices around six foundational principles. Whether you are logging in from Karachi, Lahore, Islamabad, or anywhere across Pakistan, these commitments apply to every byte of data you share with pj365.
pj365 collects only the personal data that is strictly necessary for account registration, identity verification, and the delivery of gaming services. We do not gather information we do not need — full stop.
All data transmitted between your device and pj365 servers is encrypted using TLS 1.3. Sensitive account data — including your CNIC details and payment information — is stored using AES-256 encryption at rest.
You have the right to access, correct, and request deletion of your personal data at any time. Simply contact the pj365 support team via live chat and we will process your request within the legally mandated timeframe.
pj365 does not sell, rent, or trade your personal information to any third-party marketing company, data broker, or advertiser. Your data is used only to operate and improve the pj365 platform and comply with regulatory obligations.
We retain your data only for as long as is necessary. Active account data is held for the duration of your relationship with pj365. After account closure, data is retained for the minimum period required by our licensing and AML obligations, then securely deleted.
pj365 uses cookies solely to maintain your session, personalise your experience, and analyse platform performance. You will be presented with a clear cookie consent notice on your first visit and can adjust preferences at any time.
1.1 pj365 takes the privacy and security of your personal information extremely seriously. This Privacy Policy sets out in clear, plain English how we handle your data — from the moment you register your account to the point at which your data is eventually deleted from our systems.
1.2 This Policy applies to all products and services offered under the pj365 brand, including sports betting, cricket betting, live casino, slot games, and the Ocean Lord game category, all accessible via pj365.org.
1.3 pj365 serves players across Pakistan, including residents of Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and all other cities and regions. All transactions on pj365 are conducted in Pakistani Rupees (PKR), and our data handling practices are designed with the Pakistani player community in mind.
1.4 This Privacy Policy should be read alongside the pj365 Terms & Conditions, which together form the complete agreement governing your use of the pj365 platform.
2.1 For the purposes of applicable data protection legislation, pj365 is the data controller responsible for your personal data collected via pj365.org. As data controller, pj365 determines the purposes and means by which your personal data is processed.
2.2 If you have any questions about how pj365 processes your personal data, or wish to exercise any of your data protection rights, you may contact our Data Protection team at [email protected] or via the 24/7 live chat service available on the platform.
3.1 pj365 collects the following categories of personal data in the course of providing its services:
When you create a pj365 account, we collect your full legal name, date of birth, residential address, Pakistani mobile number, and email address. This information is mandatory to open an account.
To comply with our anti-money laundering obligations and to verify that you are aged 21 or above, we collect copies of government-issued identity documents — primarily your Computerised National Identity Card (CNIC) — and may request supporting address verification documentation.
We collect details of your registered payment methods — including your JazzCash or EasyPaisa mobile number, or the account number associated with your HBL, UBL, or Meezan Bank account — for the purpose of processing deposits and withdrawals. We do not store full card or bank account numbers in an unencrypted format.
We maintain a full record of all deposits, withdrawals, bets placed, games played, bonuses claimed, and account adjustments. This data is retained for regulatory compliance purposes and is available for your review within your pj365 account history.
When you access pj365, our systems automatically record your IP address, device type, operating system, browser version, and session timestamps. This data helps us secure your account and optimise platform performance.
If you contact pj365 support via live chat or email, we retain a record of that correspondence — including the content of your messages — for quality assurance, training, and complaint resolution purposes.
4.1 pj365 uses your personal data for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration & management | Registration data, device data | Contract performance |
| Age & identity verification (KYC) | CNIC, date of birth, address | Legal obligation |
| Processing deposits & withdrawals | Financial data, transaction data | Contract performance |
| Fraud prevention & AML monitoring | Transaction data, device data, IP address | Legal obligation / Legitimate interest |
| Customer support & dispute resolution | Communications data, transaction data | Contract performance / Legitimate interest |
| Responsible gaming monitoring | Transaction data, session data | Legal obligation / Legitimate interest |
| Platform improvement & analytics | Technical data, anonymised usage data | Legitimate interest |
| Marketing & promotions (opt-in only) | Email address, mobile number | Consent |
| Regulatory reporting | All categories as required | Legal obligation |
5.1 pj365 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
6.1 pj365 does not sell, rent, or commercially transfer your personal data to any third party. We share your data only in the following limited circumstances:
6.2 All third parties with whom pj365 shares personal data are required to handle that data in accordance with applicable data protection standards. pj365 maintains data processing agreements with all data processors.
7.1 pj365 operates as an internationally licensed gaming platform. As a result, some of your personal data may be transferred to and processed in countries outside Pakistan by our service providers, including game studios, KYC providers, and infrastructure partners.
7.2 Where personal data is transferred internationally, pj365 ensures that appropriate safeguards are in place to protect your data — including the use of standard contractual clauses and transfers only to jurisdictions that maintain adequate data protection standards.
7.3 If you would like further information about the specific safeguards applicable to any international data transfer involving your personal data, please contact our support team.
8.1 pj365 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law.
8.2 The following retention periods apply as a general guide:
8.3 Upon expiry of the applicable retention period, your data is securely deleted or anonymised in a manner that prevents re-identification.
9.1 pj365 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:
9.2 You can control cookie preferences via the cookie consent tool presented when you first visit pj365.org. You may also manage cookies through your browser settings; however, disabling strictly necessary cookies will impair the functionality of the pj365 platform.
10.1 pj365 is required by its licensing obligations to verify the identity and age of all players before permitting withdrawals and, in certain cases, before permitting access to certain features of the platform. This process is commonly referred to as Know Your Customer (KYC).
10.2 The primary document accepted for KYC on pj365 is your Computerised National Identity Card (CNIC), issued by NADRA. In certain circumstances, pj365 may request additional documentation such as a utility bill or bank statement as proof of address.
10.3 KYC documents submitted to pj365 are processed securely by our identity verification partner and are used solely for the purpose of verifying your identity, age, and residential address. They are not used for any marketing purpose.
10.4 pj365 maintains a strict 21+ age policy. Any player identified as being under the age of 21 during the KYC process will have their account immediately suspended, all deposits refunded to the original payment source, and all winnings voided.
11.1 pj365 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
11.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pj365 will notify you and the relevant supervisory authority in accordance with applicable breach notification requirements.
11.3 While pj365 takes all reasonable measures to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own pj365 login credentials.
12.1 Subject to applicable law, you have the following rights in relation to the personal data that pj365 holds about you:
12.2 To exercise any of the above rights, please contact the pj365 Data Protection team at [email protected] or via the 24/7 live chat. We will acknowledge your request within 5 business days and respond in full within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
12.3 pj365 will not charge a fee for handling data subject rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
13.1 pj365 is strictly an adults-only platform. We do not knowingly collect or process personal data from any person under the age of 21. Our platform is not directed at, designed for, or marketed to individuals under the age of 21.
13.2 All pj365 registrations are subject to mandatory age verification. Any account where the account holder is identified or suspected to be under the age of 21 will be immediately suspended pending investigation, and all personal data collected in relation to that account will be deleted as soon as practicable, subject to any overriding legal obligations.
13.3 If you believe that a minor has registered a pj365 account or that personal data belonging to a minor has been submitted to pj365, please contact us immediately at [email protected] so that we may take prompt action.
14.1 pj365 may send you promotional communications — including information about deposit bonuses, PSL betting promotions, new slot releases, and special casino offers — by email or SMS, but only where you have given your explicit consent to receive such communications at the time of registration or subsequently through your account preferences.
14.2 You may withdraw your consent to receive marketing communications at any time by:
14.3 Please note that even if you opt out of marketing communications, pj365 will continue to send you essential service-related messages — such as deposit confirmations, withdrawal notifications, security alerts, and updates to these policies — as these are necessary for the operation of your account and cannot be disabled.
14.4 pj365 does not share your contact details with any third-party advertiser or marketing agency for the purpose of sending you marketing messages on their behalf.
15.1 pj365 reserves the right to update or amend this Privacy Policy at any time. Changes may be made in response to updates in applicable law, changes in our data processing activities, or improvements to our platform.
15.2 When material changes are made to this Privacy Policy, pj365 will notify registered players by email to the address associated with their account, by an in-platform notification upon next login, or by posting a prominent notice on pj365.org. The date of the most recent revision is always displayed at the top of this page.
15.3 Your continued use of the pj365 platform after any changes to this Privacy Policy have been published and notified to you constitutes your acceptance of those changes. If you do not agree with any changes made to this Privacy Policy, you should cease using the pj365 platform and may request account closure by contacting our support team.
15.4 We encourage all pj365 players to review this Privacy Policy periodically to stay informed about how we are protecting your information. A full version history of this Policy is available upon request from the pj365 Data Protection team.
16.1 If you have any questions, concerns, or complaints about the way pj365 handles your personal data, or if you wish to exercise any of your data protection rights, please contact us through the following channels:
16.2 pj365 takes all privacy complaints seriously. Upon receipt of a complaint, our Data Protection team will investigate the matter thoroughly and provide you with a detailed written response. If you are not satisfied with the outcome of our internal complaint handling process, you have the right to escalate your complaint to the relevant supervisory authority in the jurisdiction in which pj365 is licensed.
16.3 All correspondence relating to data protection rights and privacy complaints should be addressed to the Data Protection Team, pj365, and sent to [email protected]. Please include your full registered pj365 account username and a clear description of your query or complaint to help us assist you efficiently.
Join thousands of serious bettors across Karachi, Lahore, Islamabad, and Faisalabad on pj365. Bet on PSL, cricket, football, and more — or explore world-class live casino and slot games. Fast PKR deposits via JazzCash and EasyPaisa.